Terms of Service

DEFINITIONS

• Shipper: The person or organization that has shipped the cargo for international freight transport.
• Recipient: The person or organization receiving the cargo in the Netherlands.
• BaliCargo: The freight transport company responsible for shipping the cargo from Bali to the Netherlands.
• Cargo: The freight being shipped.

REFUND ELIGIBILITY
BaliCargo offers a refund option in compliance with applicable laws and regulations, subject to the following terms:

• Cancellation Refund: If the shipper cancels a cargo shipment before it is picked up or processed by BaliCargo, a full refund of the freight amount will be issued, minus any administrative fees.
• Billing Error Refund: In the event of a billing error related to the freight amount by BaliCargo, the shipper will be refunded the overcharged amount.
• Other Circumstances: For situations in which a refund is being considered, the shipper should contact BaliCargo to discuss the specific circumstances and reasons for the refund.
• Refund Processing Time: Refunds will be processed within 10 business days after approval.
• Administrative Fees: BaliCargo reserves the right to charge reasonable administrative fees for processing refunds, especially in the case of cancellations or billing errors.

This adjusted refund policy specifies that the policy is maintained by BaliCargo and describes the terms and procedures for refunds applicable to shipments from Bali to the Netherlands through BaliCargo. Please note that the exact terms and details are subject to the specific agreement and policy of BaliCargo.