Frequently Asked Questions

Shipping from Bali to Europe typically takes 6-8 weeks. And we ship out containers twice a month to ensure timely delivery.

Yes, once the item arrives in the Netherlands, we can readily ship it to the UK. However, you will need to pay an additional 20% VAT on top of the VAT already paid in the Netherlands. In total, this would mean a 41% additional tax on the goods you bring back from Bali through our services.

Shipping with BaliCargo is very easy. First, start by providing us with your product's information through a quick form. Second, we'll arrange a pickup right from your villa or supplier location. No need to worry about transportation – we come to you for added convenience. Finally, once your item is packed, it will join our next container heading to Europe. You can easily track its journey, step by step, until it reaches the Netherlands for you to pick up. Alternatively, we can deliver it to your preferred European destination.

Well, we do offer competitive pricing for warehouse pickups in the Netherlands by cubic meter (m3). For customized shipping quotes, please message us on WhatsApp with your shipment details.

Our warehouse in the Netherlands is located at:

Nieuwehavenweg 55A1

1211HK

Hilversum

The Netherlands

To inquire about the departure schedule for the next container leaving from Bali to Europe, including the Netherlands, please feel free to contact us on WhatsApp. We'll be happy to provide you with the most up-to-date information.

Yes, we absolutely offer this service and have been assisting European small businesses interested in purchasing and sourcing products from Bali.

If you are doing a one off purchase please click here. However, if you anticipate being a regular customer with a monthly volume exceeding 1 cubic meter, please reach out to us via WhatsApp.

While we can accommodate a wide range of items, there may be restrictions on specific materials. Please refer to the list below:

• Perishable goods:Fresh food items that can spoil during transportation, such as certain types of fruits, vegetables, and meat.
  
  
• Prohibited drugs and narcotics: Illegal drugs are obviously not allowed.
  
  
• Protected animals and plants: Endangered animal species, plants, as well as products made from threatened species, cannot be legally traded.
  
  
• Weapons and ammunition: This includes firearms, explosives, and certain types of ammunition.
  
  
• Obscene materials: Pornographic material might have restrictions based on local laws.
  
  
• Large amounts of cash: There are usually reporting requirements for transporting large sums of money across international borders.
  
  
• (Motor) vehicles: We do not import (motor) vehicles.
  
  
• Foods that do not have documentation when they need it
  
  

Absolutely! We have experience in handling delicate and valuable items like artwork and antiques. Our expert team ensures safe and secure shipping for such items, so don't worry, we've got you covered!

Our shipping services do not include VAT, but please note that you will be responsible for paying a 21% VAT on the imported goods' declared value. For instance, if the value is 1 million IDR, you will need to pay us the applicable 21% VAT.

Yes we handle everything from the moment we pick up your package in Bali, to the moment it arrives in the Netherlands for you to pick up or for us to ship it to you!

Yes, we offer an optional full insurance coverage plan for just 18% of your total shipment cost. With that, you can safeguard your cargo against any unforeseen circumstances.

We provide real-time tracking so you can monitor the progress of your shipment. Our customer support team is available to assist with any questions or concerns throughout the shipping process.

We pride ourselves on transparent pricing. There are no hidden fees – the quote you receive is what you'll pay for your shipment. We believe in clear and upfront communication.